Conference Services Manager

LOREN AT LADY BIRD LAKE EMPLOYER LLC•Austin, TX

3d•Onsite

About The Position

The Conference Services Manager is an on-site role responsible for the planning, coordination, and execution of all group meetings, social events, and catered functions at the hotel. This role serves as the primary liaison between clients and hotel operations teams following the sales process, ensuring seamless event execution and an exceptional guest experience reflective of luxury hospitality standards. The Conference Services Manager partners closely with Sales, Food & Beverage, Culinary, Banquets, Front Office, Housekeeping, and Engineering teams to deliver highly personalized service, maximize revenue opportunities, and maintain operational excellence for all events and group business.

Requirements

High school or equivalent education required.
Min. 2-3 years hotel sales, catering or events experience in luxury or upscale hospitality environments.
Experience managing meetings, group event, weddings, and social events preferred.
Strong knowledge of banquet operations, food and beverage service and event planning processes.
Excellent organizational, communication and interpersonal skills.
Ability to manage multiple priorities and adapt quickly in a dynamic environment.
Proficiency with hotel sales and catering systems such as Delphi, CI/TY, Opera or similar platforms, preferred.
Strong attention to detail and commitment to elevated guest service standards.
Ability to work flexible schedules including evenings, weekends, and holidays based on business demands.
Ability to work independently and to partner with others to promote an environment of teamwork.
Strong problem solving and relationship building abilities.
High level of professionalism, discretion, and emotional intelligence.
Ability to stand and walk for extended periods throughout the hotel and event spaces.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
Must be able to lift and carry up to 20lbs
Must be able to stand at least (2) hours

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Serve as the primary contact for groups and event clients after contract turnover from the Sales team.
Conduct planning calls, site visits, pre-conference meetings, and resume reviews with clients.
Coordinate all event logistics including meeting room setup, audiovisual requirements, food and beverage selections, guestroom blocks, transportation, and special requests.
Prepare Banquet Event Orders (BEOs), group resumes, diagrams, and event documentation with accuracy and timeliness.
Ensure all client expectations and hotel operational standards are communicated effectively to internal departments.
Maintain consistent communication with clients throughout the planning process and onsite program execution.
Anticipate guest needs and proactively resolve issues to ensure exceptional service delivery.
Lead weekly BEO and operations meetings with department leaders.
Partner with Banquet and Culinary teams to ensure accurate execution of all event details.
Monitor event flow and remain present during key functions to oversee quality and guest satisfaction.
Coordinate room inspections, VIP amenities, welcome experiences, and special arrangements for group arrivals.
Ensure meeting spaces are always maintained to luxury presentation standards.
Collaborate with Engineering and Housekeeping regarding event setup timing, cleanliness, and maintenance concerns.
Maximize catering and event revenue through upselling enhancements, premium services, and tailored guest experiences.
Monitor event billing accuracy, deposits, and final invoicing in partnership with Accounting, Sales and Front Office teams.
Maintain awareness of labor costs, operational efficiencies, and profitability goals.
Assist with forecasting and reporting related to group and catering business.
Foster a collaborative and service-oriented culture among operational departments.
Support training initiatives related to luxury service standards and event execution.
Demonstrate professionalism, discretion, and composure in a fast-paced hospitality environment.
Promote a guest-centric approach aligned with the hotel’s brand values and service philosophy.

Benefits

Participation in 401(k) with company match of up to 4%
Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
Paid PTO
Paid Holidays
Paid Maternity/Paternity Leave
Employee Assistance Program
Complimentary Employee Meal
Complimentary Bus Passes
50% off Dining in Nido
Recognition Programs, Incentives and Celebrations