Conference Planning Manager, Chaminade Resort & Spa

Pyramid Global Hospitality•Santa Cruz, CA

34d•Onsite

About The Position

The Chaminade Resort & Spa is a spectacular mountaintop retreat in Santa Cruz, situated on 300 wooded acres with breathtaking views of the Monterey Bay and scenic Santa Cruz Mountains. Our historic Mission-style resort overlooks sweeping views of Monterey Bay and the Santa Cruz Mountains. This role is responsible for the planning and coordination of conference group related activities. The Conference Planning Manager will act as the primary liaison between the client and the staff of Chaminade, with the focus on meeting and exceeding client expectations with every interaction to ensure guest satisfaction.

Requirements

High School Diploma or equivalent
Minimum 2 years experience in hotel, convention/conference center, preferable in conference services department
Knowledge of conference service equipment, set-up styles, and audio-visual
Excellent computer software knowledge of Microsoft Office and Delphi
Excellent verbal and written communication skills
Excellent organization skills

Responsibilities

Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action.
Remain one step ahead of the client in anticipation of their needs.
Guarantee that each client’s expectations, requirements and requests are being met prior to arrival and throughout their visit.
Address all client concerns as they develop ensuring instant appeasement.
Know property layout, policies, procedures and all capabilities.
Answer all incoming calls within 3 rings and with proper greeting and telephone etiquette.
Respond in a timely manner to phone calls and messages.
Communicate with clients via telephone contact, written correspondence and in person our policies and procedures as they relate to the coordination of their events.
Ensure all functions are checked prior to client’s arrival, guaranteeing all details are in agreement with client’s requirements and hotel standards.
Meet with the appropriate staff prior to the function to ensure any deficiencies are corrected by respective personnel.
Maintain Client files, making sure they are kept organized and current with all information.
Communicate effectively with other department managers to ensure that Chaminade standards are met and that contractual obligations (written and verbal) are fulfilled.