Conference & Event Manager

Atrium Hospitality•Charlotte, NC

2d•Onsite

About The Position

The Conference & Event Manager at Hilton Charlotte Airport collaborates with clients to create detailed event experiences and leads banquet coordination, including the timely preparation and distribution of Banquet Event Orders (BEOs). The role supports revenue generation through upselling and proactive client communication, monitors guestroom blocks and contracts to help avoid attrition charges, and oversees payments and invoice accuracy. The manager leads site tours, participates in pre- and post-event meetings, supports event execution, and assists the Sales and Marketing team with sales activities and revenue checks.

Requirements

At least 2 years of event services experience.
Strong technology skills, including familiarity with BEOs, diagramming tools, and CRM systems.
Flexibility and adaptability to event schedules that may not follow a 9-to-5 schedule.
Exceptional communication skills, including the ability to communicate clearly and reassure event planners.
Understanding of group and social event segments.

Responsibilities

Collaborate directly with clients to plan detailed event experiences.
Coordinate banquet operations and manage timely BEO creation and distribution.
Identify upselling opportunities and communicate proactively with clients to drive revenue.
Monitor guestroom blocks and contracts to help avoid attrition charges.
Manage payments and ensure invoices are clear and accurate.
Lead site tours and participate in pre- and post-event meetings.
Be present for event execution.
Support the Sales and Marketing team with sales activities and revenue checks.