Conference Coordinator

SXSW•Austin, TX

4d•Onsite

About The Position

SXSW is seeking a Conference Coordinator to join the Innovation Conference Department, a team dedicated to curating inspiring, creative, and forward-thinking content that attracts the brightest minds in the industry and establishes SXSW as a premier destination for discovery. This role is essential in ensuring the seamless execution of Innovation Conference processes and production. The Coordinator will support the team year-round by managing communication with speakers and organizers, facilitating programming projects, and providing key support throughout the advancement process to ensure the timely and successful delivery of SXSW conference programming.

Requirements

Leverage strong professional networking skills.
Demonstrate a collaborative, team-oriented approach.
Thrive in high-pressure environments by multi-tasking effectively while maintaining a positive, adaptable attitude.
Exhibit exceptional attention to detail, self-motivation, and strong time management and prioritization skills.
Apply critical thinking and creative problem-solving to navigate complex challenges and high-pressure situations.
Communicate effectively across all in-person, written, and verbal channels.
Demonstrate proficiency with business software (Microsoft Office Suite) and essential collaboration tools (Google Docs/Sheets/Slides, Slack, Airtable).
Experience in a public-facing role is preferred.
Experience in conference or event planning is preferred.

Responsibilities

Maintain records and databases, ensuring meticulous data entry, accurate speaker records, and timely information processing as the program evolves.
Support the year-round administrative lifecycle of the SXSW Conference team, actively assisting with the advancement, planning, and operational execution of conference tracks.
Coordinate day-to-day logistics for the conference team, including tracking deliverables, monitoring timelines, and assisting with the session curation workflow from the ideation phase through to the on-site experience.
Deliver exceptional, high-touch customer service to speakers, session organizers, and prospective participants, serving as a reliable and professional primary point of contact.
Facilitate clear, timely communication with internal teams and external stakeholders to ensure alignment on deadlines, asset collection, and event logistics.
Manage a high volume of daily email correspondence and inquiries efficiently, maintaining organized communication channels, and ensuring timely responses during peak times.
Oversee programming taking place at assigned venues.
Ensure conference sessions run on time.
Track attendee engagement.
Troubleshoot on-site issues related to conference programming.
Provide customer service to registrants and speakers.
Assist staff with requests as needed.