Conference Center Manager - DPR60032846

State of North Carolina•Rockingham County, NC

1d•Onsite

About The Position

The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team. Do you have a passion for hospitality, team leadership, and creating exceptional guest experiences? Haw River State Park is seeking a Conference Center Manager to lead daily operations at The Summit, a full‑service conference facility with onsite lodging and dining. In this role, you’ll guide every aspect of business and visitor experience—from accommodations and event coordination to marketing, sales, and financial management—while ensuring The Summit thrives as a premier destination for meetings and retreats in North Carolina’s state parks system.

Requirements

Bachelor’s degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; OR an equivalent combination of training and experience.

Nice To Haves

Experience in hospitality or conference center management
Experience with property management or event registration software.
Experience overseeing kitchen operations
Certified Hospitality Supervisor® certification

Responsibilities

Oversee day‑to‑day operations and management of The Summit, including kitchen services and overnight lodging.
Manage all aspects of business and visitor experience, including accommodations, event coordination, marketing, sales, and financial management.
Build and maintain strong relationships with customers while addressing complaints, inquiries, and conflicts promptly and professionally.
Ensure all events at The Summit run smoothly and meet quality standards.
Assist with managing the conference center budget and ensure the facility’s overall financial success.
Oversee procurement activities and identify maintenance, facility, and health and safety needs.
Coordinate and support service teams to ensure alignment with goals and mission.
Supervise three direct reports, five total permanent staff, and various seasonal and temporary employees involved in operating The Summit.