Conference Administrative Assistant (2026)

YMCA of the Rockies • Estes Park, CO

32d • Onsite

About The Position

The Conference Administrative Assistant supports the mission-driven operations of the YMCA of the Rockies Estes Park Center, a family and group conference and retreat destination serving over 150,000 guests annually. This position provides essential administrative and guest service support to the Conference Department, ensuring efficient coordination and exceptional hospitality for all conference groups. Responsibilities include managing phone and email communication, maintaining accurate data and records, preparing correspondence, and assisting with all aspects of conference logistics to create a welcoming and organized environment for guests and staff.

Requirements

• Associates Degree preferred, or a minimum of one (1) year of relevant administrative or hospitality experience.
• Exceptional guest service skills demonstrated through clear, professional, and friendly communication (both verbal and written).
• Proven ability to resolve guest concerns with professionalism and a focus on satisfaction and relationship building.
• Strong organizational skills with attention to detail and the ability to prioritize effectively in a dynamic, time-sensitive environment.
• Demonstrated leadership, accountability, and independence while maintaining a team-oriented mindset.
• Proficient computer skills and familiarity with basic office equipment (copiers, scanners, printers, etc.).
• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

Responsibilities

• Provide professional office phone reception for the Conference Department, including radio communication with Group Leaders, Set-Up Team Members, and staff across departments.
• Process and respond to emails sent to the general Conference Department inbox in a timely and professional manner.
• Enter, update, and verify conference event details within the Maestro reservation system (training provided).
• Identify incomplete or inaccurate group event orders and assist Conference Coordinators in obtaining accurate information regarding meeting room set-ups, meals, and lodging accommodations.
• Develop positive, professional, and cooperative relationships with colleagues in all Estes Park Center departments.
• Promote a welcoming, solutions-oriented, and guest-focused environment at all times, reporting areas of concern to supervisors promptly.
• Collaborate with other EPC departments to ensure the specific needs of each group or family reunion are met.
• Maintain flexibility to work a varied schedule, including days, evenings, weekends, and holidays as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree
• Number of Employees: 251-500 employees