Conductor in Training

Keolis Canada • Somerville, MA

7d • Onsite

About The Position

The purpose of this position is to provide exceptional customer service, work as part of a team responsible for the safe movement of train passengers and verify and collect fares. Trainees will receive a rate of $25.22 per hour during a 9-week training period that may include evenings and weekends. Upon successful completion of the training program, trainees will be paid $31.13 per hour.

Requirements

• Successfully complete a seven- to eight-week training course, including classroom instruction followed by extensive qualifying and on-the-job training associated with the assigned Crew Base.
• A current valid driver’s license is required to successfully travel throughout the Commuter Rail network and locations as assigned.
• Report for work on short notice and work weekends and holidays. Works a variety of hours within a 24/7 transportation environment.
• Understand and comply with Keolis Commuter Services uniform and grooming standards when engaged in performing passenger service.
• College degree, or an equivalent combination of relevant work experience and training. (Minimum requirements are high school diploma, GED, or equivalent credentials.)
• Proven ability to successfully complete a rigorous training program to uphold necessary qualifications as it relates to FRA regulations as it pertains to railroad safety.
• Demonstrated experience working in a safety sensitive environment coupled with ability to troubleshoot and effectively communicate with internal and external key stakeholders.
• Work experience exhibiting responsibility, initiative, and other leadership characteristics.
• Be able to communicate successfully with a variety of disciplines and levels including internal and external staff while working independently or in a team setting.
• Proven ability to establish and maintain effective working relationships with supervisors, co-workers, customers, and vendors.
• Practical experience or working knowledge of standard operating procedures and ability to inter pert, follow and implement written procedures.
• Experience with diagnostics and troubleshooting of electrical circuits and equipment in the transportation industry or other related fields.

Nice To Haves

• Preferred experience in a customer service role that involves problem resolution, as well as a work history demonstrating the ability to adapt to various work hours.
• Prior mechanical experience and knowledge specific to the transportation industry or similar field.

Responsibilities

• Perform duties in an environment requiring physical agility to easily get on/off train equipment, manipulate self between cars, bend, reach and stoop easily and safely ride the side of the train and lift a variety of equipment.
• Maintains understanding of operating characteristics and practices, including physical characteristics, safety rules, air brakes rules, electrical instructions, equipment troubleshooting practices and emergency procedures.
• Thinks and functions independently, utilizing clear and effective verbal communication skills to interact with passengers, crew members and others jointly accountable for safe and efficient train movements and customer service.
• Responsible for assisting the Conductor with oversight of all on-train employees in service delivery by adhering to the Keolis Commuter Services safety and service standards.
• Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected and verified in accordance with designated tariffs. Assists the Conductor in the movement of trains by adhering to applicable operation rules and practices.
• Adheres to all safety rules and regulations to ensure the safety of passengers and crew members.
• Assist the Conductor in the submission of various reports to record movement delays, unusual occurrences, passenger inconveniences and mechanical defects.
• Assists in boarding and detraining passengers, baggage, express shipments, and mail.
• Ensure each passenger has the proper fare, safety of passengers and orderly conduct of all passengers by demonstrating a demeanor and appearance conveying to passengers a sense of competence and complete professionalism.
• Works in either a passenger or non-passenger operation, including yard duty and work trains.
• Secures movement orders and ensures clear understanding by the operating crew.
• Ensures pre-determined service requests are understood and conducted.
• Safely rides the side of train equipment, getting on and off equipment as required.
• Make special arrangements in case of service failure.
• Other duties as assigned include emergency situations.

Benefits

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including Supplemental health plans for accidents, critical illness, hospital stays, Pet, Home, Auto insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED