Condo Project Review Manager

CrossCountry Mortgage, LLC•Cleveland, OH

1d•Onsite

About The Position

The Condo Project Review Manager is responsible for supporting the Condo Project Reviewers with their day-to-day requirements while ensuring service level agreements are being maintained. This role provides solutions and assistance with loan-level escalations, complex scenarios, and second level project reviews while also determining when loan level issues require escalation to the senior management level. The Condo Project Review Manager directs the daily assignments of the condo review staff and team leads to ensure acceptable turn time and load balancing as well as mentoring where required.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
5 + years of underwriting managerial experience.
Knowledge of compliance and disclosure requirements.
Proficient in Microsoft Office suite (Word, Excel and Outlook).

Nice To Haves

Encompass LOS experience, preferred.

Responsibilities

Daily management and leadership of team leads and condo reviewers.
Pipeline review to maintain efficiency and designate priority based on company and branch needs and expectations.
Manage team lead and branch escalations.
Monitor, review, and clear investor findings promptly.
Develop and update job aids for reviewers.
Conduct monthly internal quality control meetings with Quality Control Management to review trends, error ratios, findings, etc.
Perform monthly Investor Audit Reviews to review trends, error ratios, findings, etc.
Direct monthly condo review team lead meetings to include month in review data, guideline updates, recognition, quality control results, announcements, and investor guideline training.
Direct biweekly manager meetings to include production, pipeline, and turn time reviews, quality control results, projects, etc.