Condition Monitoring Expert

Advanced Technology Services•Greenville, SC

About The Position

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: Performs data analysis, report generation, and technical consultation using technologies such as ultrasound assessments, vibration analysis, and oil analysis, and other contextual data collected from remote sensor applications. Uses data analysis tools to identify impactful asset risks to influence customer maintenance teams to leverage opportunities to reduce machine downtime, reactive labor, and failures. Evaluates machine information, production costs, and component specifications to direct proactive maintenance and reliability solutions to customers. Analyzes data to help determine trends, estimate component remaining useful life and provide feedback and recommendations to preempt failures and prevent downtime/reduce cost. Utilizes arrays of remotely gathered sensor data and technical documentation to detect, identify, and isolate specific component degradation and its specific failure mode prior to serious damage or actual failure. Leads ongoing cadence calls and responds to escalated technical and strategic inquiries from customers via telephone and platform communication venues. Serves as a subject matter expert for condition monitoring team members, system derived alerts, and escalated customer inquiries, providing internal technical and strategic program consultation. Develops, authors, and effectively presents information to management and customers, including holistic asset health reports, critical technical findings, cost avoidance analysis, and root cause failure analysis. Communicates summaries of actionable recommendations quickly and accurately through translation of technical, statistical, and predictive data analytics into front-line action planning. Connects directly with customer front-line technicians to guide troubleshooting, supporting data collection, and provision of OJT support in corrective actions. Leads review of data collection device installation reporting, data validation, and thresholding breach points for the set-up and success of remote condition monitoring platforms as a “first-pass” to drive customer success and accuracy with condition monitoring programs. Provides expert insights and serves as a subject matter expert in the automation of analysis through the development of Artificial Intelligence, Machine Learnings, and other algorithmic analysis practices. Develops, delivers, and continuously improves upon customer facing training programs in cohort with Customer Success Managers, technical writers, and device vendors. Provides excellent customer service and follow-up through escalations of ad-hoc and regularly scheduled customer meetings, supporting Condition Monitoring Experts of all levels. Provides coaching, mentoring, and OJT in both technical and professional skillsets to all levels of Condition Monitoring Experts. Assists Reliability 360 services team in program development and success in institution of condition monitoring programs affiliated with comprehensive maintenance contract locations.

Requirements

Bachelor’s degree or equivalent from a four-year college or technical school and 6 years related experience and/or training or equivalent combination of education and experience.
Advanced understanding of industrial manufacturing environment and predictive maintenance activities.
Expert level understanding of machine diagnostics and complex operating systems.
Excellent customer service and communication skills.

Nice To Haves

Working toward Non-Destructive Testing (NDT) Level I certification in Ultrasound, Thermo/Infrared and Vibration.
ISO CAT I certification in Lubrication/Oil Analysis.
ISO CAT III certification in Vibration.

Responsibilities

Performs data analysis, report generation, and technical consultation using technologies such as ultrasound assessments, vibration analysis, and oil analysis, and other contextual data collected from remote sensor applications.
Uses data analysis tools to identify impactful asset risks to influence customer maintenance teams to leverage opportunities to reduce machine downtime, reactive labor, and failures.
Evaluates machine information, production costs, and component specifications to direct proactive maintenance and reliability solutions to customers.
Analyzes data to help determine trends, estimate component remaining useful life and provide feedback and recommendations to preempt failures and prevent downtime/reduce cost.
Utilizes arrays of remotely gathered sensor data and technical documentation to detect, identify, and isolate specific component degradation and its specific failure mode prior to serious damage or actual failure.
Leads ongoing cadence calls and responds to escalated technical and strategic inquiries from customers via telephone and platform communication venues.
Serves as a subject matter expert for condition monitoring team members, system derived alerts, and escalated customer inquiries, providing internal technical and strategic program consultation.
Develops, authors, and effectively presents information to management and customers, including holistic asset health reports, critical technical findings, cost avoidance analysis, and root cause failure analysis.
Communicates summaries of actionable recommendations quickly and accurately through translation of technical, statistical, and predictive data analytics into front-line action planning.
Connects directly with customer front-line technicians to guide troubleshooting, supporting data collection, and provision of OJT support in corrective actions.
Leads review of data collection device installation reporting, data validation, and thresholding breach points for the set-up and success of remote condition monitoring platforms as a “first-pass” to drive customer success and accuracy with condition monitoring programs.
Provides expert insights and serves as a subject matter expert in the automation of analysis through the development of Artificial Intelligence, Machine Learnings, and other algorithmic analysis practices.
Develops, delivers, and continuously improves upon customer facing training programs in cohort with Customer Success Managers, technical writers, and device vendors.
Provides excellent customer service and follow-up through escalations of ad-hoc and regularly scheduled customer meetings, supporting Condition Monitoring Experts of all levels.
Provides coaching, mentoring, and OJT in both technical and professional skillsets to all levels of Condition Monitoring Experts.
Assists Reliability 360 services team in program development and success in institution of condition monitoring programs affiliated with comprehensive maintenance contract locations.