Central Service Manager - Condition Monitoring

Yancey Bros. Co.

13d

About The Position

As the Yancey Rents Central Service Manager, you will be responsible for the safe, timely, and efficient dispatch of the Metro Atlanta field service technicians and PM technicians. This position is to provide leadership, supervision, and support necessary to optimize the service fleet allocation and resource utilization in order to achieve an excellent customer experience.

Requirements

Leadership
Vision
Competitiveness
Drive
Strong accountability and initiative
Strong interpersonal and communication skills
Advanced problem solving capabilities
Previous experience and demonstrated success in team leadership and leader development
Deep understanding of the rental service business
Detailed understanding of financial and operational metrics and the ability to impact them
PC proficiency

Nice To Haves

Bachelor's Degree preferred.
At least 3 years of experience in a rental sales, operations, or service position.
Experience successfully managing analytically rigorous corporate initiatives.

Responsibilities

Plan, oversee, and dispatch field technicians & PM technicians for Austell, McDonough, Gwinnett (Dacula), Kennesaw and additional locations in the metro area as they come on line.
Work closely with clear and transparent communication to ensure superior customer service is provided to both internal/external customers through: Follow-up contact with customers. Metrics established to track key performance indicators.
Handle all Work Orders & Parts. Execute timely and effective work order management. Equipment Failure Customer Damage Warranty
Purchase all parts for equipment Maintain accurate parts inventories on service trucks Complete Monthly Parts Inventories to assure accuracy
Work with Branch Managers to ensure: DOT compliance and record keeping. Yancey Safety Rules and Regulations are followed.
Provide regular performance feedback. Develop Performance Improvement Plans as necessary. Reward and Recognize employees to reinforce positive behaviors. Provide yearly performance evaluations
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.