Central Service Manager - Condition Monitoring

Yancey Bros. Co.•Dacula, GA

12d

About The Position

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. As the Yancey Rents Central Service Manager, you will be responsible for the safe, timely, and efficient dispatch of the Metro Atlanta field service technicians and PM technicians. This position is to provide leadership, supervision, and support necessary to optimize the service fleet allocation and resource utilization in order to achieve an excellent customer experience. To be successful in this position you should have a deep understanding of the rental service business along with successes leading and developing a team. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well. At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude

Requirements

Bachelor's Degree preferred.
At least 3 years of experience in a rental sales, operations, or service position.
Experience successfully managing analytically rigorous corporate initiatives.
Leadership Vision Competitiveness Drive Strong accountability and initiative Strong interpersonal and communication skills Advanced problem solving capabilities Previous experience and demonstrated success in team leadership and leader development Deep understanding of the rental service business Detailed understanding of financial and operational metrics and the ability to impact them PC proficiency

Responsibilities

Plan, oversee, and dispatch field technicians & PM technicians for Austell, McDonough, Gwinnett (Dacula), Kennesaw and additional locations in the metro area as they come on line.
Work closely with clear and transparent communication to ensure superior customer service is provided to both internal/external customers through:
Follow-up contact with customers.
Metrics established to track key performance indicators.
Handle all Work Orders & Parts.
Execute timely and effective work order management.
Equipment Failure Customer Damage Warranty Purchase all parts for equipment Maintain accurate parts inventories on service trucks Complete Monthly Parts Inventories to assure accuracy
Work with Branch Managers to ensure:
DOT compliance and record keeping.
Yancey Safety Rules and Regulations are followed.
Provide regular performance feedback.
Develop Performance Improvement Plans as necessary.
Reward and Recognize employees to reinforce positive behaviors.
Provide yearly performance evaluations
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.