Condition Monitoring Advisor

Caterpillar•Peoria, IL

1d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Construction Industries Services Division (CISD) is hiring a Condition Monitoring Advisor to provide condition monitoring (CM) services to customers and Caterpillar business partners by providing proactive recommendations and participating in meetings to review recommendations.

Requirements

Customer Focus: Executes values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Nice To Haves

Consulting skills and strong relationship management skills
Experience working within product support in a similar industry, with or within a dealer network, and/or in condition monitoring roles
Prior experience working hand-on with machinery, gaining understanding of condition monitoring application of needs
Experience working in service information / machine manuals / telematics
Working knowledge of Product Link™, VisionLink, inspection processes, S O S Services, and the Service Information System (SIS)

Responsibilities

Use multiple Caterpillar tools and software to perform Condition Monitoring such as Cat Foresight, VisionLink, SIS, SOS Web, and others for approximately 350 machines
Send recommendations based on data and insights to customers and/or dealers
Participate in monthly review meetings, presenting on findings and recommendations
Learn machine usage by application and machine telematics hardware and software
Learn about machine components life based on maintenance practices
Support CM Fleet Advisors as needed by monitoring large customers