Concur Expense Analyst

Monogram Health•Brentwood, TN

About The Position

The Concur Expense Analyst serves as the primary administrator and point of contact for the Concur expense management system supporting a company of 1000+ employees. This role will review reimbursement requests for compliance with travel and expense policies, maintain employee, approver, and location data in Concur, and onboard, train, and provide technical support to users. The role also will promote exceptional customer service across all levels of the organization and support the Accounting Manager with special projects, system upgrades, and implementations.

Requirements

High school diploma or GED required.
A minimum of one (1) year of experience administering an expense management system for a large employee population.
Ability to navigate, troubleshoot and resolve system issues, including user access, approval workflow routing, and system integrations.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook) with advanced Excel skills (pivot tables, lookups) for reporting and ad-hoc analysis.
Working knowledge of travel and expense (T&E) policies and internal controls.
Written and verbal communication skills, with the ability to train users and respond to inquiries professionally.
Strong customer service skills and the ability to build effective relationships at all levels of the organization.
Must possess the ability to work independently, make decisions, take appropriate actions, and follow through tasks to completion within a fast-paced environment.
High degree of accuracy and attention to detail, with strong organization skills.
Ability to safeguard confidential information.

Nice To Haves

Concur experience is a plus.

Responsibilities

Serve as the primary administrator and internal subject matter expert for expense management system Concur, including user setup, approver routing, location data, and system configurations
Troubleshoot and resolve system issues including access problems, approval workflow failures, and integration errors
Support system upgrades, implementations, and special projects in partnership with the Accounting Manager
Review all reimbursement requests for policy compliance and adequate documentation prior to approval
Enforce travel and expense (T&E) policies, procedures, and internal controls consistently across the organization
Maintain accurate, paperless records and audit-ready documentation
Onboard and train new employees on Concur; serve as the first point of contact for ongoing technical questions via phone and email
Build effective working relationships across all levels of the organization and deliver a high standard of customer service