Concierge, Multifamily

Cushman & Wakefield•Raleigh, NC

6d•$17 - $20•Hybrid

About The Position

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

Requirements

Must be able to speak, write and communicate effectively in English
Must maintain professional appearance and comply with prescribed dress code policy
Ability to cope in a fast-paced environment
Ability to work under minimal supervision
High School Diploma, GED, Trade, Technical, or Vocational school
1+ years of related experience

Responsibilities

Welcoming resident guests
After-hours package pickup
Addressing resident inquiries and concerns
Updating communication logs on active buildings
Providing resources to customers and an open and welcoming environment for residents, customers, vendors and neighbors
Acquiring a broad knowledge of the community and the surrounding area
Building strong relationships with current and future members of the apartment community
Marketing the property
Maintaining positive relationships with residents to ensure that communication between residents and community representatives is open and effective
Assisting with on and off-site resident events and initiatives
Social Media posting, Blogging, and Internet Presence
Working as part of the site team to ensure that each event is a sociable and pleasurable environment
Answering the concierge phone line
Ensuring that the Community Amenities area has proper inventory
Proactive communication with Management for issues or concerns
Reviewing the Activity Log and being ready to begin work at the commencement of the shift
Maintaining an appropriate level of confidentiality in regard to the residents
Adhering to all property guidelines and standards of performance
Maintaining work area to an appropriate level of presentation
Other duties as assigned