Concierge PT

SRM MANAGEMENT GROUP LLC•Huntsville, AL

6d•Onsite

About The Position

Enhances and improves the SRIM experience for residents, families, and visitors, promotes the core value of the Golden Rule, answers the telephone courteously, and executes routine clerical work. This role involves interacting with residents, families, and visitors with empathy and kindness, assisting with new hire scheduling, supporting the Business Office Manager, handling mail, typing correspondence, responding to resident requests, greeting visitors, answering questions for prospects, and communicating effectively with residents in a manner they can understand. The position also ensures residents are signed out when leaving the community, follows instructions, practices safe working habits, observes and reports safety hazards, knows residents and families by name, follows established policies and procedures in emergency situations, works as a team player, demonstrates a positive and respectful attitude, complies with attendance policies, attends trainings and meetings, wears appropriate attire, refrains from discussing resident care issues with external parties, follows HIPAA regulations, assists with training new employees, takes initiative, and takes on special projects. Additionally, the role may involve housekeeping, laundry duties, and serving residents in the dining room.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of Microsoft Office Suite.
High school diploma or general education degree (GED); or less than one year related experience or training; or equivalent combination of education and experience.

Responsibilities

Speaks to and interacts with residents, families, and visitors while showing empathy, kindness, compassion, and respect.
Answers phone with a welcoming and inviting attitude, and always responds courteously.
Assists in scheduling new hires for review and completion of new hire paperwork.
Assists the Business Office Manager when needed.
Receives and routes incoming and outgoing mail when needed.
Types all correspondence as requested.
Responds promptly and courteously to resident's request for assistance including phone calls and requests from family members and visitors.
Greets families and visitors, ascertains the nature of their business and introduces to the appropriate department head.
Answers questions to prospects regarding the community in the absence of the Sales Director.
Communicates effectively in a language that each resident is capable of understanding.
Ensures residents and/or responsible parties sign residents out when they leave the community.
Follows written and verbal instructions.
Practices good body mechanics and safe working habits.
Observes and reports safety hazards immediately to supervisor.
Demonstrates an ability to know each resident and family member by addressing by name.
Knows, understands, and follows established policies and procedures in emergency situations.
Works as a team player with other associates and management in accomplishing work assignments.
Demonstrates a positive and respectful attitude about work issues, policies, and procedures.
Demonstrates a positive and respectful attitude with residents, families, visitors, associates, and management.
Complies with attendance and call off policy.
Attends and/or participates in trainings, in-service meetings, and mandatory meetings.
Wears clean and appropriate dress per established dress code policy.
Refrains from discussing resident care issues with families and visitors, and refers all inquiries to immediate supervisor.
Knows, understands, and follows HIPAA regulations.
Assists with the training of new employees when required.
Takes initiative in work, seeks out additional information, and offers solutions/suggestions.
Takes on special projects or assignments outside of regular duties.
Provides a variety of housekeeping and/or laundry duties in maintaining the community in an orderly, clean, and sanitary condition.
Serves and assist residents in the dining room at breakfast, lunch, and dinner if needed.
Performs all other reasonable duties as assigned or as requested.