Hiring FT & PT Concierges $19–$21 | Free Meals | PTO | Benefits

Ponte Palmero Senior Living•Cameron Park, CA

4h•$19 - $21•Onsite

About The Position

Ponte Palmero Senior Living is seeking friendly, professional, and service-oriented individuals to join our team as Concierges. As the first point of contact for residents, families, guests, and visitors, the Concierge plays a vital role in creating a welcoming environment while providing exceptional customer service and administrative support. If you enjoy helping others, thrive in a a fast-paced environment, and are passionate about serving seniors, we invite you to apply. The Concierge is responsible for greeting visitors, assisting residents and their families, arranging community tours, answering and directing calls on a multi-line telephone system, and providing clerical support to the administrative team. This position supports the community's mission by delivering outstanding hospitality and ensuring a positive experience for everyone who enters our community.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Excellent customer service and interpersonal skills.
Strong verbal and written communication abilities.
Ability to interact professionally with residents, families, visitors, physicians, healthcare professionals, supervisors, and fellow team members.
Strong organizational and multitasking skills with attention to detail.
Ability to operate a personal computer and proficiency with Microsoft Office applications, including Word and Excel.
Ability to remain calm and professional during emergencies and high-volume situations.
Must successfully pass a criminal background check and required health screenings, including physical and TB testing.

Nice To Haves

Two (2) years of experience in hospitality, customer service, front desk reception, hotel operations, healthcare, or senior living.

Responsibilities

Greet residents, guests, visitors, and prospective residents in a warm, professional, and welcoming manner.
Provide exceptional customer service and respond promptly to resident, family, and guest requests.
Answer and manage a multi-line telephone system, directing calls and relaying messages accurately and professionally.
Arrange and support community tours for prospective residents and families.
Monitor the Emergency Alert System and respond immediately to resident calls and emergencies according to established procedures.
Assist residents by answering questions, addressing concerns, and directing requests to the appropriate department.
Process incoming and outgoing mail, postage, deliveries, and package distribution.
Perform general administrative and clerical duties including filing, copying, data entry, and office support.
Maintain a neat, organized, and professional reception area and lobby.
Ensure community information and marketing materials are current and available.
Observe and report any resident changes in condition or concerns to the appropriate supervisor.
Comply with California mandated reporter requirements regarding known or suspected abuse of dependent adults or elders.
Maintain a safe and secure environment for residents, guests, and team members.
Support community marketing efforts through positive interactions, tours, and telephone communications.
Foster teamwork and collaborate effectively with all departments.
Represent Ponte Palmero Senior Living with professionalism, compassion, and respect at all times.
Perform other duties as assigned by the Business Office Director or Executive Director.