Concierge

Four Seasons Hotels and Resorts•Orlando, FL

5d•Onsite

About The Position

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. Join the only AAA Five Diamond property in Central Florida! The Opportunity: Concierge Who We Look For: We are looking for an individual who can provide support to our dynamic front office team. You will deliver an enjoyable and positive experience for guests from arrival through their departure. In this role, you will also oversee parts of their stay and ensure that each experience is unique and unforgettable.

Requirements

Prior experience working in Front Desk or Front Office
Some Lifting/Pushing/Pulling/Carrying required of luggage, packages, and boxes up to 50 lbs carried a distance of up to 20 feet.
Bending/Kneeling required-full range of motion required to retrieve guest luggage and other material needed by guest.
Mobile Position requiring movement behind the desk, within the hotel, and to / from the storage room, continuous standing for entire shift.
Must be fluent in English and possess legal work authorization in the United States.

Nice To Haves

A successful candidate will have a flexible schedule, ability to work weekends and holidays.

Responsibilities

Respond to a wide variety of guest requests by accurately assessing guest needs, adding personal recommendations and touches to achieve customer satisfaction
Demonstrate expertise when offering recommendations to guests
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
Comply with Four Seasons’ Work Rules and Standards of Conduct.
Work harmoniously and professionally with co-workers and supervisors.
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Stores and retrieves guest deliveries and packages.
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.