Concierge, Multifamily

Cushman & Wakefield•Portland, OR

1d•$20 - $24•Hybrid

About The Position

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

Requirements

Must be able to speak, write and communicate effectively in English
Must maintain professional appearance and comply with prescribed dress code policy
Ability to cope in a fast-paced environment and ability to work under minimal supervision
High School Diploma, GED, Trade, Technical, or Vocational school
1+ years of related experience

Responsibilities

Welcoming resident guests
After-hours package pickup
Addressing resident inquiries and concerns
Updating communication logs on active buildings
Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors.
Acquire a broad knowledge of the community and the surrounding area
Build strong relationships with current and future members of the apartment community.
Marketing the property
Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
Assist with on and off-site resident events and initiatives
Social Media posting, Blogging, and Internet Presence
Work as part of the site team to ensure that each event is a sociable and pleasurable environment
Answer the concierge phone line
Ensure that the Community Amenities area has proper inventory
Proactive communication with Management for issues or concerns
Review the Activity Log and be ready to begin work at the commencement of the shift
Maintain an appropriate level of confidentiality in regard to the residents
Adhere to all property guidelines and standards of performance
Maintain work area to an appropriate level of presentation
Other duties as assigned

Benefits

120 Hours Paid Time Off annually; prorated upon hire
40 Hours Sick Time annually; prorated upon hire
2 Volunteer Days annually to give back to causes important to you and your community
12+ Company Holidays annually
Paid Parental Leave to support you and your family
Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
Company Discounts Program offering savings with many major retailers and service providers
Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them
health, vision, and dental insurance
flexible spending accounts
health savings accounts
retirement savings plans
life, and disability insurance programs
paid and unpaid time away from work