Concierge - Part Time (Day Shift)
About The Position
Concierges are the first point of contact with guests. A concierge assists guests by performing various tasks such as making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation, etc. Always presents a friendly and professional image at the Hotel/Casino. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Maintains strict confidentiality in all departmental and company matters. Provides impeccable guest service to all guests Ensures customer needs are met: provide directions; suggestions for restaurants. Coordinates special events or special projects. Assists guest with problems with hotel services. Provides information on the geographical area. Suggests site-seeing locations, provide directions and arrange tours. Assists guests in making travel arrangements to and from airports or other local destinations. Makes reservations for meals at various restaurants. Follows established procedures and policies of the Oaklawn Racing Casino Resort.
Requirements
- Must be at least 21 years of age.
- High School Diploma or GED required.
- One-year guest service experience required.
- Must be able to handle several projects and tasks at the same time.
- Must be able to perform the physical job duties of all Guest Services team members.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Must be able to obtain and maintain an Arkansas Racing License.
Nice To Haves
- Concierge experience preferred.
Responsibilities
- Provides impeccable guest service to all guests
- Ensures customer needs are met: provide directions; suggestions for restaurants.
- Coordinates special events or special projects.
- Assists guest with problems with hotel services.
- Provides information on the geographical area.
- Suggests site-seeing locations, provide directions and arrange tours.
- Assists guests in making travel arrangements to and from airports or other local destinations.
- Makes reservations for meals at various restaurants.
- Follows established procedures and policies of the Oaklawn Racing Casino Resort.
Benefits
- drug-free, healthy, safe and secure environment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
