Concierge
Holt Renfrew•Vancouver, BC
•CA$18 - CA$25•Onsite
About The Position
The concierge provides superb customer service to all Holt Renfrew clients in an environment that meets the highest standards.
Requirements
- High school diploma
- Previous experience in customer service environment
- Good working knowledge of computer software (Word, Excel, Outlook, etc.)
Responsibilities
- Provide excellent customer service to all clients by acting as their ambassador.
- Assist clients with their online shopping experience by processing, in-store pick-up, and online returns.
- Assist clients with profile requests and ensure compliance with privacy policies, regulations, and cyber security measures.
- Provide support to the sales floor by being POS super users.
- Educate clients on our valet program and validation.
- Maintain expert knowledge of the store and where the product is located.
- Resolve standard customer service issues within policy to deliver an outstanding experience.
- Respond to internal and external client inquiries and/or complaints within 24 hours.
- Process gift cards for all internal and external clients.
- Support client services department as required.
- Maintain expert knowledge of "The Best" of the local community and city.
- Assist with and participate in all store events—creating lists, collecting tickets and RSVPs, etc.
- Respond to all event-related inquiries in a timely manner.
Benefits
- competitive total compensation
- generous employee discount
- pension
- health & dental benefits
- tuition assistance
- continuous learning and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
