Full-Time Monday - Friday Concierge

Twinbrook Assisted Living•Louisville, KY

1d•Onsite

About The Position

Distinctive Living is seeking a full-time Monday - Friday Concierge at Twinbrook Assisted Living. The Concierge acts as the first point of contact at the community for customers through telephone or in-person interactions, providing exemplary customer service in a friendly and professional manner. This role is responsible for greeting visitors, addressing questions or concerns of prospective or current residents and families, and supporting sales and marketing and the business office. The position requires attention to detail and creativity to enhance experiences for residents by managing the lobby environment.

Requirements

High School Diploma or equivalent required.
Must have six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Able to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel preferred.

Responsibilities

Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience.
Greets all visitors and answers incoming calls in a professional and respectful manner.
Monitors entry area for visitors and guests, greets and directs as necessary.
Answers incoming telephone calls and resident calls, forwards and takes messages.
Receives and sends packages for residents.
Assists with residents who request assistance with mailing letters and packages.
Manages the lobby; monitors and ensures desk and lobby are clean and neat; creates a comfortable, inviting area.
Assists the activity director and/or others as necessary in promoting activities with residents in the lobby.
Manages the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member.
Responds to inquiries and/or tours when community relations director, executive director and resident care directors are not available.
Facilitates experiences/tours of community as needed.
Assists in supporting the marketing standards of the community.
Assists with duties related to the Lead Management Program.
Assists with assembling marketing packets as needed.
Assists in processing new resident documentation.
Assists in maintenance of resident files and documentation while maintaining confidentiality.
Promotes and encourages residents to participate in activities.
Follows and communicates company policies and procedures.