Tarpon Concierge

Fiddlers Creek Management Co•Marco Island, FL

21d•Onsite

About The Position

Responsible for assisting Tarpon Club Members in fulfilling their needs and requests with an efficient, courteous, and professional level of service. Incumbent must have a friendly, sincere, engaging personality, excellent verbal communications skills and the ability to quickly learn and remember guests' names. Incumbent must also be knowledgeable and up-to-date on local events, activities, restaurants and attractions.

Requirements

Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
High school education required.
Public relations and customer service skills.
Proficient in Microsoft Office Suite.
Full and open availability to work days, nights, weekends, and holidays.

Responsibilities

Primarily interact with Tarpon Club Members working to ensure a safe, fun, memorable, and valuable experience that results in increased sales and repeat visits.
Anticipate, assess and respond to the needs and requests of members/guests politely and efficiently to achieve maximum customer satisfaction while complying with all company policies.
Respond to all guest requests in an accurate and timely manner.
Organize tours and sightseeing trips for members/guests and secures taxis and rental vehicles when requested to do so.
Stay well informed and up-to-date on upcoming Tarpon events and local information pertaining to sports and recreation facilities, maps, restaurants, shopping,, theatres, etc.
Maintain Tarpon's exacting standards of quality and service and ensures that they are adhered to at all times; know and utilize the "Three Steps of Service".
Take and confirm Tarpon events and beach reservations for Tarpon Club members.
Maintain available calendars and promotional materials for Tarpon Club events.
Answer phones in a positive, clear-speaking voice.
Promptly greet and register all members/guests, issue key and direct or escort them to desired areas within the property; never point.
Acknowledge and greet guests by name whenever possible.
Check locker rooms routinely for cleanliness and supplies.
Ensure that beach pavilion is kept clean and displays are attractively merchandised to promote sales.
Promote sales by using suggestive selling techniques.
Assist in creating, planning, organizing, and implementing Tarpon club events and activities, primarily utilizing internal resources.
Purchase and price all items for retail operations in the beach pavilion. Assist with inventory control.
Provide support in all areas of Membership Services and assists other departments with special projects when needed.