Concierge - Part-Time

Boeing Employees' Credit Union•Kirkland, WA

1d•$22 - $31•Onsite

About The Position

As a Concierge at BECU, you’ll be the first friendly face members see, setting the tone for their experience. You’ll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door. You’ll empower members to navigate their financial needs confidently while keeping our branch running smoothly and efficiently. By educating members on BECU’s remote services and products, you’ll help make their financial lives simpler and more accessible. The Concierge at our Kirkland branch will work four days a week. Three of these days are fixed: Monday, Friday, and Saturday. The fourth day will rotate each week and could be on either Tuesday, Wednesday, or Thursday. Weekday shifts are between 11:00 AM to 6:15 PM. Saturday shifts are from 8:45 AM to 1:15 PM. During training, travel to our Tukwila Financial Center will be required. Please note that the rotating weekday may change each week.

Requirements

High school diploma or associated certification (GED).
Minimum two years of customer service experience in a retail environment.
Proficient PC skills and the ability to learn new software.
Strong verbal and written communication skills for effective interactions.
Ability to work a shifting/flexible schedule, including evenings, nights, or weekends.
Capacity to sit or stand for periods of up to one hour or more.

Nice To Haves

Minimum one year of sales experience in a financial retail environment.
Excellent interpersonal skills to handle member concerns professionally.
Strong organizational, problem-solving, and analytical skills.
Ability to exercise confidentiality and sound judgment in decision-making.

Responsibilities

Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.
Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.
Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.
Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.
Empower Members with Tools: Demonstrate and educate members on BECU’s suite of remote services and access tools, enhancing their financial independence.
Support Quick Service Needs: Assist members with express service transactions and inquiries, ensuring efficiency and accuracy.
Expand Member Knowledge: Provide insights into BECU’s deposit and lending products, cross-sell relevant services, and educate members on financial solutions.
Foster Collaboration: Maintain effective communication with all BECU employees to ensure smooth operations and goal alignment.
Champion Continuous Improvement: Contribute to the ongoing enhancement of processes and service quality to elevate the member experience.
Adapt and Support: Perform additional duties as assigned, contributing flexibility and teamwork to meet branch needs.