Concierge

Hershey Entertainment & Resorts Careers•Hershey, PA

8d•Onsite

About The Position

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner. This position is responsible for providing our guests with exceptional customer service. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Requirements

Must be at least 18 years of age or older.
Minimum of (1) one year of guest service experience required, preferably in a front desk or hotel operations
Must have a valid driver’s license
Keyboarding skills and PC familiarity.
Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy.
Must be detail oriented and able to multi-task.
Must present a professional image representative of the Hershey Entertainment & Resorts mission and core values.
Must be able to work independently and in a team setting.
Must be friendly, upbeat, and work well with other employees and be able to interact with our guests.
Must possess a positive attitude and be able to handle guest complaints with ease and professionalism.
Must have the ability to safeguard confidential information.

Nice To Haves

Proven employee/guest relations, communication, problem solving, and organization skills.
Proven guest relations, problem solving and organizational skills.

Responsibilities

Greeting and directing guests and providing information concerning area events and attractions
Coordinating VIP arrivals, transportation requests, welcome letters, messages, and guest room amenities
Coordinating reservations, tours, and flower deliveries; assisting bell persons with luggage storage
Handling special projects as assigned
Performing other duties as assigned