Concierge | Part-Time | University of Kansas Social Club

Oak View Group•Lawrence, KS

1d•Onsite

About The Position

The Naimsith Club Concierge will play an integral part in the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize are Warm Welcome, Magic Moments, and Fond. Communicate ClubLife through all channels, and take care of members' needs as it relates to reservations, inquiries, preferences, etc. This role pays an hourly rate of $13.00-$16.00 and is tip eligible.

Requirements

Minimum of 1 year of experience in the hospitality industry or similar.
Service-oriented mindset and be capable of making every guest feel valued.
A ‘people person’ with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience.
Strong communication skills: verbal, written, phone, text, and social media communications.
Work well under pressure, coordinating multiple tasks at any given time.
Strong organizational skills and attention to detail.
Positive phone demeanor.
Exceptional listing skills.
Competent working with the Microsoft Office suite, including Word, Outlook, and Excel.
Adaptable to new technology.
Must have a positive attitude and be willing to work as part of a team.
A multi-tasker, prioritizing time effectively.

Responsibilities

Direct Members and Guests to their destinations within the club, provide business and concierge services to our Members, and be proactive in creating Magic Moments.
Inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone.
Assist members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards.
Maintain the lobby, front entrance, workstation, and other surrounding areas clean and manage reservations for club programs and services in accordance with club standards.
Ensure supplies that may be needed by Members/Guests are stocked, such as pens, notepads, etc.
Accommodate member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish.
Assist Member Experience initiatives such as, but not limited to, the Club Newsletter.
Maintains "Message on hold" duties and the website calendar and various other projects, including event announcements, outbound calls to members, and other marketing collateral to promote announcements.
Member Services at the Club, always keeping materials current.