PT Concierge - Sonterra

Franklin Companies•San Antonio, TX

3d•Onsite

About The Position

Franklin Park Sonterra is seeking a bright and personable individual to work at our front desk as a concierge. This role provides exemplary customer service both in person and by telephone, as the concierge is often the first point of contact for guests and residents. The position also offers administrative support to various departments within the assisted living and memory care community.

Requirements

Computer savvy
Personable and resourceful with a sincere interest in working directly with elders
Ability to problem-solve and help resolve questions and concerns
Punctual and dependable

Responsibilities

Answer phone in a prompt and professional manner, forwarding calls, providing information, and taking messages.
Expedite sales/marketing calls.
Assist with outgoing and incoming mail and deliveries, including sorting and routing.
Assist with urgent staffing needs by calling part-time and PRN staff to cover vacant shifts.
Obtain information for residents, assist them with registering for activities or services, and ensure they sign out and back in during absences.
Support the marketing department by providing approved information to callers, assisting with move-ins, and entering data into the electronic database.
Communicate service requests to the maintenance department.
Ensure reception areas are kept tidy.
Create forms, run reports, do internet research, and complete other clerical duties.
Monitor and respond to the emergency response system.
Maintain thorough familiarity with emergency response procedures.
Serve as a communication liaison, phone 911 as needed, and assist in directing and protecting residents, up to and including evacuation.
Handle security issues that arise.
Remain courteous, professional, and helpful during situations where residents or others may be upset or dissatisfied.
Resolve problems when possible, call on management to respond, and/or document incidents/concerns and report to administration.