BMW Courtesy Vehicle Representative

Finchey Corp dba Pacific BMW•Glendale, CA

133d•$18 - $20•Onsite

About The Position

Pacific BMW is hiring a Concierge for the Courtesy Vehicle Department, responsible for assisting clients with obtaining a loaner car during service. This position reports to Inga Manukyan, Courtesy Vehicle Manager. The Service Department's hours are Monday-Friday from 7:30am-6pm & Saturday from 8am-5pm. This is a full-time position paid hourly, starting at $18.

Requirements

Rental car experience
Work with a sense of urgency while maintaining safe driving protocols
Detail-oriented and attentive to customers' needs
Ability to easily engage in conversation and personalize customer interactions
Superior work ethic and dependability
Minimum of 3 years with a US driver's license with no points on record
High school diploma or equivalent
Submit to a background check, MVR & drug testing

Nice To Haves

Fluent in Armenian is preferred but not required

Responsibilities

Proactively acknowledge and engage all guests visiting the Dealership following Pacific BMW’s standards
Open and close agreements with the time scope defined by management
Accurately check in vehicles on the service drive ensuring all lot damage is noted and charged appropriately
Research all vehicles that display idle days and ensure they are loaned out the same day
Assist with delivering vehicles to customers and parking loaner cars in designated lots
Serve as the primary point of contact for all guests who have questions or issues with courtesy vehicles
Manage the greeter station when required, setting the tone with the first impression
Contact guests regarding lost and found items found in courtesy vehicles, and follow up with items to be destroyed
Assist management with the loaner fleet flip by locating vehicles stored on the different lots; retire and add as needed
Perform hourly check-ins on the parking lot and daily to-do lists
Utilize computer programs specific to the department such as X-time, TSD, and Microsoft 365
Create and process repair orders for courtesy vehicles in Service