Concierge (Full-Time)
The Wonderful Company•Paso Robles, CA
•$20 - $25•Onsite
About The Position
JUSTIN, an award-winning winery and fine dining establishment, is seeking a full-time Concierge to enhance the guest experience. This role is crucial for maintaining the establishment's numerous accolades, including Michelin Stars and a Green Star. The Concierge will manage reservations for accommodations, dining, tours, seminars, and private tastings, while also attending to on-site guests and responding to phone and email inquiries. The position requires a detail-oriented individual with excellent people skills and a commitment to providing Forbes 5-star service. Additionally, the Concierge will support the tasting room by greeting guests and maintaining its appearance.
Requirements
- 2+ years of experience in a hospitality or customer-facing role
- Competency with Microsoft Office Programs (Word, Excel PowerPoint) and reservation systems (Tock)
- 50-60 typed words per minute
- Availability to work flexible hours, including weekends and holidays required
- Must be 21 years of age or older
- Professional appearance and demeanor
- Show a strong interest in customer service and continuously going above and beyond to ensure each guest leaves with the best experience
- Ability to communicate verbally and in writing in English
- Demonstrated ability to perform basic math calculations
- Proven success in applying common sense to carry out detailed written and oral instructions
- Strong problem-solving skills involving a few concrete variables in standardized situations
Nice To Haves
- Experience in the wine industry a plus
- High School Diploma or GED preferred
Responsibilities
- Meets, greets, and escorts Tasting Room guests and provides an excellent customer experience to uphold Forbes 5-star services/standards
- Manage reservations through our digital platform for the JUST INN & Breakfast, Winery Tours & Tastings, Seminars, Private & Group Tastings and other events while handling phone and email inquiries
- Book lunch, dinner, and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin/Forbes restaurant team
- Send appropriate confirmation materials to guests for types of reservations
- Maintain the appearance of the Tasting Room and surrounding areas by clearing tables, polishing glassware, washing dishes/glassware and replenishing wine and merchandise
- Participate in and ensure compliance with all opening and closing duties as determined and published by the Tasting Room Manager
- Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transportation, and providing food and wine recommendations
- Maintain calendars for tours, large groups, and seminars and report on occupancy levels as requested by management
- Conduct property tours and provide breakfast service as scheduled by the manager
- Ensure trash receptacles are emptied as needed and are sorted and placed in designated areas; wipe down and clean patio furniture as needed
- Assemble cheese plates for customers
- Assist in special events setup, breakdown, and clean-up and packing wine orders
- Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate actions and information
- Keep up to date on new JUSTIN releases, as well as viticulture and winemaking techniques
- Follow all company safety procedures and company policies
Benefits
- Access to top-notch medical coverage
- comprehensive vision and dental plans
- 401k with match eligibility
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of on-demand fitness videos
- Clear paths for career progression and internal mobility
- Dedicated Learning and Organizational Development department
- People Manager and leadership training, webinars, and eLearning courses
- Company-wide mentorship program
- Continuous Improvement Training
- Company-provided funds to allocate to up to three charities of your choice (Wonderful Giving)
- Opportunity to contribute to group service projects within our local communities (Wonderful Neighbor)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
