Marriott Lancaster Hotel - Concierge
Aimbridge Hospitality•Lancaster, PA
•Onsite
About The Position
Join our team as a Concierge! The Concierge is your go-to host for a standout stay! From the moment you arrive until you say goodbye, expect warm welcomes, lively conversations, and instant solutions to any hiccups. Need tips on the city’s best spots or the inside scoop on local events? Just ask! With a smile and a can-do spirit, our Concierge ensures every guest feels right at home and lends a hand to Sales, Front Office, and Bellman/Van whenever needed.
Requirements
- High school diploma or equivalent required
- Relevant college coursework is a plus.
- Hotel or related experience preferred.
- Strong communication, problem-solving, and decision-making skills.
- Ability to handle high-pressure situations with composure and objectivity.
- Comfortable with financial data and basic math.
Responsibilities
- Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.
- Keep a polished look by following uniform and grooming guidelines, and always meet brand and safety standards.
- Support daily operations, help hire and train team members, and inspire excellent service and teamwork.
- Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.
- Oversee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.
Benefits
- Daily Pay
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
