Concierge

Weidner Apartment Homes•Seattle, WA

30d•$22 - $24•Onsite

About The Position

As a Concierge, you have a warm and compassionate personality that finds joy in helping create meaningful and lasting impressions by welcoming people in and out of the community. A successful Concierge is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Requirements

Prior customer service experience required
Complete tasks in a safe and efficient manner
Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
Ability to manage multiple tasks at one time
Able to give professional directions clearly in person, over the phone, email, and text
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
Yardi and Paycom experience preferred; Willing and able to learn new software programs
Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
Work effectively and cooperatively in a team environment and/or independently
Ability to work outside of normal scheduled hours as needed
Willing and able to be assigned to other Weidner properties as needed
Working knowledge of English; detail oriented, well organized
Must agree to a criminal background check and sign an agreement for voluntary drug testing
Must have access to personal vehicle and/or reliable transportation, at all times
Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work

Responsibilities

Positively interact with residents and prospective residents on a daily basis, establishing friendly rapport and warmly welcoming them into the community and directing them towards their needs
Maintain in-depth knowledge of community, residents and competitor properties at all times
Plan, organize and execute a wide range of virtual and in person events and activities for residents
Actively promote and encourage residents to participate in events and activities through multiple forms of communication
Respond to resident and prospective resident calls and emails promptly in the morning and throughout the day
Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments
Tour prospective residents with energy and enthusiasm the Weidner way, when necessary
Walk marketing tour path, open target viewing apartments, and rent ready apartments, model homes and community amenities
Maintain and follow up on all communications of traffic in queue, emails and phone calls, when necessary
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards
Foster and develop community partnerships
Accepts all incoming packages (mail, floral deliveries, etc.) for residents and delivers promptly
Assist/Manage amenity scheduling