Concierge (Part Time, Temporary) - Seaboard Building
About The Position
The concierge serves as the eyes and ears of the Seaboard Building, a historic 11-story mixed-use property in downtown Seattle with residences, commercial floors, and a ground floor. The role focuses on taking ownership of the building’s appearance and service, maintaining a clean and welcoming environment, supporting tenants and residents, and promoting building security. The concierge desk is staffed daily from 7 a.m. to 9 p.m. This is a part-time, temporary position expected to last from October 25 through December 7. The schedule is 1 p.m. to 9 p.m. on Saturdays and Sundays, for 16 hours total per week. Compensation is $23–$26 per hour, depending on experience.
Requirements
- Prior front desk, concierge, customer service, or other hospitality experience is required.
- Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding.
- Ability to respond to common inquiries or complaints from clients, coworkers, or supervisors with a professional, customer-service-oriented attitude.
- High school diploma or equivalent.
Nice To Haves
- Experience with Microsoft Office Suite is desired.
- Strong knowledge of the surrounding area and recreational, hospitality, and business-related information.
Responsibilities
- Greet people entering the property warmly, professionally, and in a friendly manner.
- Answer telephone calls professionally and maintain accurate records of service requests and their status.
- Work proactively with vendors, business partners, and other personnel serving the property and its tenants.
- Respond promptly and accurately to requests, and arrange and confirm recreational, dining, and business activities.
- Maintain information on services, including transportation sources, accommodations, and referral contacts.
- Follow building security and emergency procedures, respond calmly and efficiently to emergencies, and summon assistance and make notifications as required.
- Maintain an up-to-date understanding of market trends and comparable properties.
- Assist with property marketing by coordinating the needs of residents, tenants, and visitors, while putting customers first.
- Provide superior customer service, review and improve customer service strategies, and communicate regularly with tenants.
- Conduct community outreach to build networking relationships in the neighborhood.
- Assist the property team with prioritizing, scheduling, and monitoring daily activities, service requests, inspections, and construction or improvement projects.
- Assist with day-to-day property management tasks to support smooth building operations and tenant satisfaction.
- Organize and maintain documentation systems, ensuring paperwork is complete, accurate, and submitted on time.
- Work independently, follow through on assignments, and identify projects or areas needing improvement.
- Maintain a clean, organized work area and communicate professionally, concisely, and accurately in person and in writing.
- Perform other duties as assigned.
Benefits
- Employer-matched 401(k).
- PTO plan and holidays.
- 100% employer-paid health premiums.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
