Concierge - Weekends

Clearwater at the Heights•Houston, TX

22h•Onsite

About The Position

Clearwater at The Heights, a premier luxury senior living community in Houston, is seeking a passionate Concierge to join their team. The Concierge is the first point of contact, responsible for creating a warm and welcoming tone for visitors. This role involves greeting guests, answering phones, relaying messages, and providing the highest level of customer service. Additionally, the Concierge performs administrative duties to support various departments and serves as a key contact during community emergencies.

Requirements

High School Diploma or GED required
Background clearances as required by government regulations
Must meet health requirements, including TB
Current First Aid/CPR/BLS Certification a plus

Nice To Haves

A minimum of one year of work experience in senior living, hospitality or in related field preferred

Responsibilities

Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
Sort and distribute incoming mail
Accept and report resident’s special requests
Maintain communities lost and found system
Order and replenish administrative supplies as necessary
Support Executive Director and other departments in administrative functions as needed
Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
Ensure regulatory compliance and report any issues or concerns immediately
Comply with Clearwater Living standards/policies to encourage safe and efficient operations
Encourage teamwork through open communication with associates
Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
Represent the Clearwater Living principles and core values on a daily basis
Perform other duties and tasks as assigned or required