Concierge - Hotel Operations
About The Position
Under the direction of the Director of Hotel Operations, the incumbent is responsible for duties including, but not limited to making and arrangements for guests on and off property. We are looking for someone to act as an ambassador for the guest services department, guide and direct guests of the property in a professional and courteous manner. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
Requirements
- High School Diploma or equivalent education required
- minimum experience in a four star/four Diamond hotel guest services department.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
- Ability to work flexible schedules, including nights, weekends, and holidays as required.
- Must possess strong mathematical skills specific to position responsibilities.
Responsibilities
- Giving guests knowledgeable information on Hotel products and services and executing all guests’ requests.
- Make bookings, reservations and other requests for guests on and off property.
- Act as an ambassador for the guest services department.
- Guide and direct guests of the property in a professional and courteous manner.
- Perform other duties as assigned.
Benefits
- comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
