Concierge (Part Time Weekend) | Hampden House

B.F. Saul Company • Bethesda, MD

40d • $17 - $21 • Onsite

About The Position

Under the direction of the General Manager, the Part-Time Weekend Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. This shift is Saturday-Sunday, 7:00 am - 3:00 pm. As a Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home.

Requirements

• Highschool diploma or GED.
• Related experience as a concierge or a strong customer service background.
• Ability to work under pressure.
• Strong organizational skills, attention to detail, and excellent follow-through skills.
• Strong written, verbal, and computer skills.
• Must be able to lift 25 lbs. or more.
• Regularly required to talk and hear.
• Able to stand for prolonged periods of time or walk long distances.
• Occasionally be able to sit, climb stairs, stoop down, and bend down.

Nice To Haves

• Knowledge of Yardi is a plus.

Responsibilities

• Having a gracious approach to all activities.
• Always presenting a professional image.
• Greeting and responding to resident requests and inquiries.
• Addressing residents’ concerns in accordance with the company's customer service standards.
• Ensuring that only authorized individuals enter the building.
• Managing multiple phone lines and directing them to the appropriate destination.
• Assisting with resident packages and mail.

Benefits

• Competitive salary ($17/hr. - $21/hr. based on experience)
• Incentive program
• Tuition reimbursement
• Commuter benefits
• PTO
• Diverse and inclusive work culture
• Healthcare benefits
• 401(k) plan
• Short-term and long-term disability coverage
• Basic life insurance
• Incentive plans

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED