Concierge - Full Time

Audubon Property Management • New Orleans, LA

3d • Onsite

About The Position

The Julia at St. Charles is searching for a Concierge that not only can provide the residents with a safe and secure environment but someone who can provide high end customer service and knowledge of the CBD community.

Requirements

• Pleasant and courteous attitude
• Knowledgeable about building features, local attractions, restaurants, and shops
• Alertness and ability to screen for security
• Ability to inspect the building for safety
• Ability to patrol all areas
• Ability to lock/open common areas
• Ability to report damages
• Ability to review surveillance
• Ability to receive and store mail and packages
• Ability to perform administrative tasks as requested
• Ability to perform basic building maintenance
• Proper etiquette: polite and friendly
• Interpersonal sensitivity
• Customer service skills
• Safety awareness: recognize signs of potential danger and enforce safety measures
• Knowledge of self-defense, disaster response, and first aid
• Physical stamina: ability to stand for several hours regardless of the weather
• Ability to carry heavy bags for customers
• Attention to detail: observant
• Ability to monitor deliveries, building premises, and everyone coming in
• Ability to remember details to connect better with people

Responsibilities

• Greet and Assist People: Greet guests or customers and provide assistance by opening doors, assisting residents into the front door and directing people around the community.
• Respond to Inquiries: Provide information regarding directions or building facilities, restaurants, shops, tourist attractions, and other important places in the vicinity. Relay complaints or concerns to office staff.
• Monitor Safety: Stay alert during their entire shift in order to screen for security. Look out for suspicious activity and may check for identification or ask visitors to log in. Constantly inspect the building for safety, patrolling all areas, locking/opening common areas when they open/close, reporting damages, and reviewing surveillance.
• Accept Packages: Receive mail and packages from courier services and hold these in safe storage until picked up by the intended recipient.
• Perform Administrative Tasks: Coordinate materials for events and confirm building or guest information from databases. This role sometimes involves basic building maintenance, from mopping up something that may have spilled to tidying up the lobby.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed