Concierge (Overnights and Weekend Days)

Southern Land Company Careers•Philadelphia, PA

43d•Onsite

About The Position

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Concierge to join our dynamic team in Philadelphia, PA. 1909 Rittenhouse is offering an exciting opportunity for an individual who is passionate about providing world class apartment leasing and customer service. The successful candidate must possess excellent organizational and communication skills with a flawless attention to detail and a demonstrated ability to work independently. The schedule for this position is 2 overnight shifts during the week and 7AM-3PM on Saturdays and Sundays. 1909 Rittenhouse, located just across from Rittenhouse Square in Philadelphia’s Center City, is a 22-floor premier residential building featuring 184 units. The building features top-in-class amenities, including concierge service, valet parking, outdoor rooftop pool and heated spa, outdoor dining room with grills, clubroom, library, and fitness center.

Requirements

Strong working knowledge of Microsoft Office.
Ability to keep sensitive information highly confidential
Excellent written and verbal communication skills.
Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
Ability to work independently, prioritize work and ask for further clarification when necessary.
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
High school diploma or equivalent
Prior sales, customer service, or leasing experience
Fair Housing Training

Nice To Haves

College degree preferred
Experience with YARDI a plus

Responsibilities

Greet future residents, determine needs and preferences, and professionally present property and specific apartments while providing features and benefits.
Greet customers (in-person, phone) and obtaining pertinent information to pass along to the Leasing Professional for further assistance in their inquiries.
The Leasing Assistant will assist the Leasing Professional with leasing apartment homes, hosting events and providing exceptional customer service to our current and future residents.
Prepare and maintain refreshments, show apartments and model.
Complete any daily opening responsibilities and place and promotional materials/signage in eye-catching locations to generate traffic.
Complete all reporting requirements to include but not limited to outreach marketing, traffic reports, daily checklists and maintaining Customer Relationship Management System (CRM) and the Property Management System (PMS).
Assist in resident retention program, resident appreciation days and special functions as requested. Functions will require your participation at least one event per month after hours.
Enter all information into CRM, including prospect phone calls, visits, applicants, residents, resident communication, demographics, wants and needs, apartments shown and all activity that applies to the community.
Correctly process all lease applications, collect proof of income, gain management approval, and notify prospective residents of results within 24-72 hours.
Schedule pre-signing of lease within 72 hours after approval notification.
Schedule move in appointments and freight elevator.
Type miscellaneous resident communication as needed.
Assist with monthly advertising review updates and advertising binder maintenance.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartment communities.