Concierge

Charlestowne Hotels•Charleston, SC

11d•Onsite

About The Position

Offer assistance and/or information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions. This role involves answering questions and making arrangements for a wide variety of guest needs, including dining, entertainment, transportation, and more. The Concierge is also responsible for maintaining up-to-date information on hotel services and local attractions, processing guest mail and messages, and coordinating activity reports.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Thorough knowledge of the city and its attractions.
Extensive knowledge of the hotel, its facilities and services.
Must be able to sit at a desk for up to 6 hours per day.
Walking and standing are required the rest of the working day.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
High school or equivalent education required.
One to two years in a public contact position.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other services.
Keep accurate records of all arrangements made.
Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein.
Coordinate/promote activity reports to track reservation bookings.
Process and notify guests of receipt of facsimiles, mail and messages.
Assist guests in the sending of facsimiles, mail and messages.
Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions.
Maintain a current resume book related to conventions, meetings, and special events held in the hotel and the city.
Support Fire Command Station Leader during emergency situations.
Process guest facsimiles that were received by the Business Center during non-business hours.
Provide information to employees regarding local restaurants and attractions.