Concierge (Weekends)

Cogir Management, USA•Edmonds, WA

2d•Onsite

About The Position

Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities across 11 states. As a leader in senior housing, Cogir is dedicated to growth while maintaining a commitment to exceptional resident care and a supportive, growth-focused environment for its team members. The company's culture is rooted in the core values of human focus, creativity, and excellence, driving continuous improvement and achievement. The Concierge is a vital part of the brand, serving as the first point of contact for residents, families, visitors, and guests. This role provides front desk coverage and exceptional customer service, creating a welcoming and supportive environment. The Concierge plays a key role in fostering a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Requirements

High School Diploma or equivalent.
At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
Working knowledge of various computer systems, including Word, Excel, and Outlook.
Patience and willingness to assist our residents, visitors, and team members.
Friendly, assertive, professional, outgoing, multitasked, and organized.
Excellent communication skills.
Availability to work flexible shifts, including weekends and holidays.
Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

Answer a multi-line telephone, directing calls and inquiries as needed.
Greet all families, residents, guests, and vendors with a smile.
Maintain outside visitor logs and monitor access to the community.
Assist residents with scheduling transportation, activities, or appointments.
Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
Order office supplies.
Address resident concerns or questions and escalate issues to management when necessary.
Complete work order requests.