Concierge
About The Position
General Purpose: Provides assistance to guests and serves as an information source during their stay. Essential Duties: ¨ Promotes resort’s facilities and area attractions. ¨ Serves as a local information source for guests. ¨ Provides information about special events within the resort and the surrounding area. ¨ Maintains adequate supply of brochure rack items in a clean, well-organized manner. ¨ Answers all incoming calls to the guest service desk. ¨ Assists guests with various services such as: making dining reservations, ordering flowers wine, or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements. ¨ Assists guests with questions and concerns, makes suggestions and identifies possible solutions. ¨ Incorporates safe work practices in job performance. ¨ Regular and reliable attendance. ¨ Performs other duties as required.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and speak English may be required in order to perform the duties of the job
- Ability to use internet.
Responsibilities
- Promotes resort’s facilities and area attractions.
- Serves as a local information source for guests.
- Provides information about special events within the resort and the surrounding area.
- Maintains adequate supply of brochure rack items in a clean, well-organized manner.
- Answers all incoming calls to the guest service desk.
- Assists guests with various services such as: making dining reservations, ordering flowers wine, or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements.
- Assists guests with questions and concerns, makes suggestions and identifies possible solutions.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
