Concierge

BallenIsles Country Club

17d

About The Position

Storey Lake Club is excited to announce the exceptional career opportunity of Concierge! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience
Regular and reliable attendance

Responsibilities

Manage the member journey, attending to member reservation requests
Promote the resort's facilities and area attractions
Maintain knowledge of all F&B outlets on property including their menus and reservation requirements
Ensure members are aware of all upcoming member events
Serve as a local information source for members
Provide information about special events within the resort and surrounding area
Answer all incoming calls to the guest service desk
Assist members with various services such as making dining reservations, ordering flowers, wine, and gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements
Assist members with questions and concerns, make suggestions, and identify possible solutions
Manage flow of the member area
Monitor business volume forecast and plan accordingly in areas of manpower, productivity costs, and other expenses
Communicate any changes or new policies and procedures to the department
Coordinate the entire member journey, including communication of members and round service
Maintain detailed knowledge of all activities available on property
Incorporate safe work practices in job performance
Maintain a professional standard at Storey Lake Club including appearance, interaction with members, associates, and guests, verbal discussions, and written correspondence
Regular and reliable attendance
Perform other duties as required