Concierge - Part Time

JLL•McLean, VA

6d•Onsite

About The Position

JLL is seeking energetic, friendly, and professional individuals to provide outstanding service for a retail center as a Part-Time Concierge. The ideal candidate has a passion for providing an exceptional experience to guests, serving as an expert and primary resource for information about the property and surrounding attractions. This role requires superior customer service skills in a fast-paced environment, the ability to stay focused during downtime, and a professional appearance and demeanor. The estimated total compensation for this position is $17 - $19 per hour. The schedule is 28 hours per week, requiring evening and weekend flexibility, with shifts from 10:30 AM - 2:30 PM and 5:10 PM - 9:10 PM.

Requirements

Excellent communication skills including verbal and written
Excellent problem solving skills
Comfortable approaching guests
Knowledgeable on Microsoft Office, Google Docs, digital technology
Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner
Ability to prioritize tasks under pressure
Ability to work with varied personalities and temperaments
Self-motivated and action-oriented team player
Takes pride and ownership in the position and property
Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted
2+ years previous experience in hospitality, customer service or high-end retail
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Upholds helpful, friendly, and professional service standard at all times
Directs guests efficiently to retailers, dining, lodging and attractions
Effectively pairs services to guests’ needs
Utilizes an “above and beyond” approach to assisting guests
Supports all property programs and initiatives enthusiastically
Assists with keeping Guest Services Desk stocked with information including local maps, brochures and event literature
Builds and maintains relationships through networking with retailers
Meets or exceeds given goals for gift card sales
Takes a proactive approach to understand trends, citywide events and hot spots to easily assist guests