Concierge, Mercy Pavilion

UPMC•Pittsburgh, PA

1d•Onsite

About The Position

UPMC Mercy is hiring a Full Time Concierge to support the Mercy Pavilion! This position will work shifts on Monday-Friday between 5am-10pm. The purpose of this role is to ensure patients, visitors, guests, and vendors are welcomed, assisted, and directed to the appropriate areas of the hospital.

Requirements

High School graduate or equivalent experience.
Computer knowledge to access patient information.
Customer service oriented behavior.
Act 34 clearance.

Nice To Haves

Prior experience in a customer service hospital or medical environment.
Medical terminology.

Responsibilities

Checks on details to create a pleasant environment for visitors and patients.
Directs volunteers to meet the needs of customers.
Applies technical skills and knowledge in a focused, in-depth specialty area.
Actively cares for the presentation of lobby areas, keeping them neat and tidy, and initiating responses from support departments for cleaning.
Exhibits positive interpersonal skills, including professionalism, integrity, follow-up on commitments, respecting others' viewpoints, and accepting and supporting change.
Performs duties of the concierge desk to meet the needs of patients, family members, visitors, and employees.
Proactively greets each patient/customer upon entry, determining the reason for their visit, anticipating and responding to their needs, presenting a positive image of the hospital, and treating all customers with care, courtesy, respect, and concern.
Prioritizes and expedites patients to appropriate areas for treatment.
Communicates effectively using active listening skills, appropriate nonverbal communication, and oral and written communication.
Demonstrates the ability to solve problems through process analysis, communication, and innovative thinking to obtain optimum results.
Demonstrates teamwork by interacting with others to achieve goals while respecting individual differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
Promotes patient safety.
Demonstrates and maintains the knowledge and skills necessary to provide the appropriate level of care to the ages of customers serviced, including principles of growth and development. Assesses and interprets data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.