Concierge (Part-Time/Floater)

Related•Washington, DC

14d•Onsite

About The Position

Related’s Luxury Building, located in Washington, DC is seeking a Concierge to join their team! This role is responsible for the efficient operation of the Concierge Desk and lobby while maintaining professional standards in compliance with company policies and Fair Housing and Human Rights statutes. Under the direction of the Assistant General Manager and General Manager, this role ensures the delivery of exceptional service to residents, guests, and vendors.

Requirements

1-2 years’ experience in the hotel, hospitality, and service industries
Must be able to work 8 hour shifts on their feet
Must be able to lift up to 50lbs
May be required to work nights, weekends and overtime
High School diploma or equivalent.
Strong customer service and communication skills.
Proficient computer knowledge including Microsoft Outlook and Yardi
Ability to handle confidential resident information with discretion.
Familiarity with building amenities, leasing, maintenance, and management processes.
Knowledge of local services and community resources.
Ability to remain calm and professional in high-pressure situations.

Nice To Haves

Prior work experience in Class A luxury buildings a plus.

Responsibilities

Maintain a professional and courteous environment for all residents, guests and vendors.
Provide the highest standard of customer service to all residents.
Greet residents and guests professionally and courteously upon entry and exit.
Verify photo identification for guests, vendors, and contractors before granting access.
Announce all visitors to residents, including staff conducting scheduled service requests.
Ensure guest lists are recorded and verified for resident-hosted events.
Maintain an updated list of local services, restaurants, and transit options for resident inquiries.
Enforce building access policies and ensure all vendors and contractors sign in/out.
Report unauthorized vendors or contractors to Management.
Maintain secure key management; no keys are to be kept at the concierge station.
Monitor security cameras regularly and respond to door alarms or buzzers promptly.
If a guest refuses to acknowledge the Concierge, the elevator must be held at the lobby.
Accurately enter and track resident service requests for units and common areas.
Follow up to ensure timely completion of service requests, escalating delays to Management.
Confirm whether residents prefer scheduled service appointments or allow entry at any time.
Record and organize all incoming packages and deliveries in the resident database and package room.
Notify residents of pending deliveries and facilitate timely pickup to prevent backlogs.
Conduct daily package audits to ensure inventory accuracy.
Maintain and update required logbooks, including: Elevator Log Book, Moving/Delivery Log Book, Vendor Log Book, Daily Log Book, Incident Reports & Workman’s Compensation Documentation.
Ensure all email correspondence received during the shift is acknowledged and addressed.
Assist with coordination of move-ins and move-outs, confirming schedules and managing elevator access.
Follow emergency response procedures as outlined in company policies.
Maintain a clean, organized concierge desk, package room, and common areas.
Uphold Related Rentals standards and ensure all interactions reflect the brand’s commitment to excellence.
Maintain ongoing communication with Management regarding building operations, resident interactions, and staff concerns.
Escalate urgent matters with due diligence and proper reporting.
Submit detailed shift notes summarizing pending building issues, move-ins/move-outs, service requests, and key operations.