Part-time Evening Concierge (Saturday & Sunday, 3-11PM)

Dweck Properties•Arlington, VA

6d•Onsite

About The Position

As our Part-Time Evening Concierge, you are a welcoming and dependable presence during the community’s busiest shift. Working from 3:00 p.m. to 11:00 p.m., you will support a high volume of residents, guests, calls, packages, and service needs as residents return home for the evening. You will take over from the day shift, close out pending tasks, respond to after-hours concerns, and keep the front desk organized through changing priorities. This active, fast-paced role calls for strong communication, sound judgment, and consistent follow-through so residents feel welcomed and supported throughout the evening.

Requirements

A genuine interest in helping people and creating a welcoming resident experience.
Strong communication, organization, judgment, and follow-through.
The ability to remain composed, professional, and solution-oriented while managing a fast-paced front desk and competing priorities.
Comfort using phones, computers, email, and property or package-management systems.
The ability to work the established part-time schedule during the 3:00 p.m. to 11:00 p.m. evening shift, including weekends and holidays when scheduled.
This role regularly requires sitting, standing, walking, and communicating with residents and guests for extended periods.
The team member must occasionally be able to handle light packages, with or without reasonable accommodation.

Nice To Haves

Customer service experience in hospitality, retail, multifamily property management, or another fast-paced, customer-facing environment is preferred.
We are also open to training someone with the right service mindset.

Responsibilities

Greet residents, guests, vendors, and their pets during a high-traffic arrival period; determine how you can help; provide directions or information; and connect visitors with the appropriate team member.
Answer incoming calls professionally, respond to routine questions, take accurate messages, and route calls when the appropriate team member is available. After business hours, document information clearly for follow-up by the property team.
Receive, sort, log, secure, and distribute incoming mail and packages in accordance with community procedures. Deliver packages to residents’ doors when requested and permitted by community practice, and conduct package audits to help maintain accurate records.
Assist with amenity reservations, guest parking passes, local recommendations, lockouts, and other resident requests in accordance with community procedures. Listen carefully to concerns, including noise or neighbor-related concerns, and communicate them to the appropriate team member for follow-up.
Document resident service requests accurately and communicate them to the maintenance team. Follow established emergency and after-hours procedures when immediate attention is required and provide clear information for follow-up.
Support resident events and activities, including evening events, that encourage connection and create an engaging living experience.
Complete pending tasks from the day shift, assist with administrative work, maintain organized front desk records, and prepare clear notes or handoff information for the overnight or next-day team.
Keep the concierge desk, lobby, and nearby common areas organized and welcoming throughout the shift. Restock designated supplies, including Sparkle Kit and personal protective equipment items, as needed.
Protect resident privacy, follow building access and safety procedures, remain attentive to activity in and around the lobby, and promptly report concerns, incidents, or unusual activity to the appropriate team member.