Part-time Evening Concierge (Saturday & Sunday, 3PM-11PM)

Dweck Properties • Arlington, VA

1d • Onsite

About The Position

As our Evening Concierge, you will take over after the first concierge shift of the day and close out pending tasks. You’ll be the first person people see as they walk into the building and the first voice they hear when they call in. You'll be involved in so many things throughout the day that'll make the time go fast. This is not a position where you'll just sit behind a desk answering phones. Oh, no. This shift is usually busiest at the start of shift and quiets down towards the end. You'll be the go-to person for everyone in the building. You'll handle resident requests, log packages and sometimes drop-off to residents' doors, plan resident social events, coordinate maintenance requests and help the office team. You're the glue that keeps the community together.

Requirements

• Attendance at Dweck’s New Hire Orientation is required and takes place on the second Monday of each month from 9:00 AM to 5:00 PM at our Headquarters in Washington, DC.
• Experience in a customer service role like in hospitality, retail, or property management.
• Ability to sit or stand for long periods of time.
• Ability to lift, push, pull up to 50 lbs.

Nice To Haves

• If you don't have experience in customer service, we'd love to train you.

Responsibilities

• Greet incoming guests and residents along with their furry family members.
• Assist guests and guide them in the right direction.
• Answer incoming calls, transfer calls, or take down information for after-hours follow-up.
• Log packages and deliver them to resident's door upon request.
• Conduct package audits to ensure delivery and improve efficiency of package handling.
• Assist residents with emergencies (e.g., lockouts), requests (e.g., making reservations, reserving clubroom, providing guest parking passes), or concerns (e.g., noise complaints, neighbor behavior).
• Respond to and coordinate service requests with the maintenance team within 24 hours, and immediately for emergencies.
• Follow up with residents after service requests are completed to ensure satisfaction.
• Plan resident social events.
• Assist the office team with administrative tasks.

Benefits

• Great pay including commissions.
• Referral bonuses for referring new team members.
• Company matched 401k.
• Vacation.
• Sick time.
• Career and personal development training.
• Fun team building events.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed