Concierge

Mayo Clinic • Rochester, MN

9d

About The Position

The Concierge provides Mayo Clinic domestic and international patients with assistance in accessing non-medical resources within the medical center and the Rochester community. Responsible for effectively analyzing patient needs and organizing, assembling and arranging resources to address patient inquiries.

Requirements

• A high school diploma or equivalent is required.
• Proven customer service skills/training.
• Knowledge of computers, technical office equipment and general medical center patient information systems.
• Ability to demonstrate proper telephone etiquette.
• Ability to work independently, be goal directed and have strong organizational skills.
• Successfully handles multiple demands simultaneously.
• Demonstrates a friendly, positive attitude.
• Excels in both written and verbal communication.
• Excellent application of grammar, punctuation, and English usage.
• Ability to communicate with individuals and small groups with credibility and confidence.
• Turns problems into opportunities by developing innovative and creative solutions.
• Displays energy and drive in performing daily responsibilities.
• Conveys an impression which reflects favorably upon the public relations of the institution.
• Two years' experience in electronic customer communication and customer relations management databases.

Nice To Haves

• Second language skills preferred.

Responsibilities

• Effectively analyzing patient needs
• Organizing, assembling and arranging resources to address patient inquiries

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED