Concierge

The Greenbrier Hotel•White Sulphur Springs, WV

77d•Onsite

About The Position

The Concierge position is part of the Rooms Division and reports to the Chef Concierge. The role requires an in-depth understanding of essential hospitality standards and company policies, with a focus on guest interaction, booking services, and maintaining a professional demeanor. The ideal candidate will possess strong organizational, communication, and computer skills, and be able to learn and adapt to guest preferences.

Requirements

In-depth understanding of essential hospitality standards and company policies.
Proven skill in developing relations with guests, vendors, and internal departments.
Time management and resource management.
Ability to project a professional and knowledgeable demeanor.
Strong organizational, communication and verbal skills.
Ability to provide professional communication in all environments.
Stay poised and professional under all circumstances; remain polite, courteous, and helpful.
Learn to evaluate guests by their preferences.
Strong communication skills both verbal and written.
Strong phone etiquette.
Strong computer skills.
Public/Guest contact position.

Nice To Haves

Prior hotel experience preferred.
Associate or bachelor’s degree preferred.

Responsibilities

Develop relations with guests, vendors, and internal departments.
Book restaurants, activities, and babysitting using systems like Opera, RA, and Knowcross.
Assist guests with booking flights, transportation, and Amtrak trains.
Provide professional communication in all environments.
Stay poised and professional under all circumstances; remain polite, courteous, and helpful.
Learn to evaluate guests by their preferences.