Concierge

Ellipsis South Bend MC Opco•South Bend, IN

2h•Onsite

About The Position

The Concierge position at Viva Senior Living involves essential functions that may be amended by the company. The role requires compliance with federal, state, and local health and regulatory standards. Candidates must have at least a high school diploma or GED, be able to work congenially with peers, and demonstrate utmost compassion and dignity towards residents, adhering to the Resident Bill of Rights. The employee may be subject to call back during emergency conditions such as severe weather or staffing shortages. Adherence to Viva Senior Living’s attendance policies and the Employee Handbook is mandatory. The ability to read, write, speak, and understand English is essential. The Concierge must maintain the highest standards in caring for residents and their families and adhere to all facility policies and procedures.

Requirements

Comply with standards of business conduct in accordance with federal, state, and local health and regulatory standards and guidelines, as applicable.
Must possess, at a minimum, a high school diploma or a GED.
Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.
In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather, evacuation, temporary staffing shortages, etc.).
Must adhere to Viva Senior Living’s attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.
Must be able to read, write, speak and understand English.
Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.
Must adhere to all facility policies and procedures.
Must provide annual verification of a negative TB skin test.
Must be able to move intermittently throughout the workday.
Must be able to cope with the mental and emotional stress of the position.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.
Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, agitated residents.
Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
May be necessary to assist in the evacuation of residents during emergency situations.

Responsibilities

Receive guests and visitors, having them sign in.
Assist visitors in finding resident rooms.
Answer telephone and takes messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.
Announce appointments and arrivals to appropriate staff.
Type memos, correspondence, reports, and other documents as requested.
If requested, sort mail and distribute appropriately to mailboxes, residents, and departments.
Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
Assemble and maintain admission and information packets.
Keep front desk and lobby area neat and organized.
Perform any other duties assigned by Business Office Manager or Executive Director.
Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.
Report any occupational exposures to blood, body fluids, infectious materials, and or hazardous chemicals in accordance with facility policy.
Report work related injuries and illnesses immediately to your supervisor.
As a condition of employment, complete all assigned training and skills competency.
Participate in all life safety and emergency drills and trainings.
Fulfill responsibilities as assigned during implementation or activation of the facility’s emergency plan.
Assists with evacuation of residents in an emergency situation.
Maintain confidentiality of Protected Health Information, including verbal, written and electronic communications.
Report non-compliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
Protect residents from abuse and cooperate with all investigations.
Report any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator.
Report any retaliation or discrimination to the Human Resource Director and the Compliance Officer.
Fulfill individual responsibility to report any suspicion of a crime to law enforcement and the state agency.
Performs other duties as requested.