Concierge

Elegance • Hot Spring, AR

7d

About The Position

The Concierge is responsible for proactively assisting residents, families, visitors, and team members to ensure a positive experience. This role involves managing the lobby area, handling inquiries, supporting sales and marketing efforts, assisting with business office tasks, and promoting resident engagement in programming. The Concierge plays a key role in creating a welcoming and efficient environment.

Requirements

• Excellent communication and interpersonal skills.
• Professional and respectful demeanor.
• Ability to multitask and manage a lobby area effectively.
• Customer service orientation.
• Knowledge of sales and marketing support functions.
• Familiarity with lead management programs.
• Ability to maintain confidentiality.
• Understanding of company policies and procedures.

Responsibilities

• Proactively assist residents, families, visitors, and team members with questions or problems, ensuring a positive experience.
• Greet all visitors and answer incoming calls professionally and respectfully.
• Monitor the entry area for visitors and guests, greet and direct them as necessary.
• Answer incoming telephone calls and resident calls, forward calls, and take messages.
• Receive and send packages for residents.
• Assist residents with mailing letters and packages.
• Manage the lobby, ensuring the desk and lobby are clean and neat.
• Create a comfortable and inviting lobby area.
• Assist the Director of Resident Engagement and/or others in promoting programming in the lobby.
• Manage the inquiry process, connecting callers or visiting customers to the appropriate inquiry team member.
• Respond to inquiries and/or conduct tours when the Director of Sales and Marketing, Executive Director, and other Directors are unavailable.
• Facilitate experiences/tours of the community as needed.
• Be knowledgeable and assist in supporting the marketing standards of the community.
• Assist with duties related to the Lead Management Program.
• Assist with assembling marketing packets as needed.
• Assist in processing new resident documentation.
• Assist in maintaining resident files and documentation while ensuring confidentiality.
• Promote and encourage residents to participate in programming.
• Follow and communicate company policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed