Concierge

Great Lakes Mgmt Co•St. Cloud, MN

10h•Onsite

About The Position

The Concierge provides courteous and efficient reception services to residents, staff, and visitors at the facility. This role serves as a central communication center during emergencies and undertakes appropriate administrative duties as delegated by a supervisor. Key responsibilities include maintaining confidentiality, monitoring safety systems, ensuring timely staff responses, and handling various administrative tasks.

Requirements

Minimum 1 year receptionist experience with multiline phone system
Strong Customer Service Skills
Strong Communication Skills
Strong Problem Solving and Judgment Skills
Ability to relate to aging population
Computer skills with basic knowledge of Microsoft Office and Excel applications.
Pleasant phone manners with effective verbal and listening communication skills.
Able to read, write, spell, do basic math, speak and understand English.

Responsibilities

Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others.
Maintain confidentiality and sensitivity.
Be conscious of our tenants’ safety by monitoring the appropriate safety systems and/or emergency response system.
Monitor resident, visitor, and staff activity in the reception and lobby areas.
Ensure that staff respond in a timely manner to any situation that arises.
Accurately take messages and pass them on to the relevant person in a timely manner.
Ensure that urgent matters are addressed to the relevant staff quickly and accurately.
Ensure security procedures are adhered to in maintaining keys and pagers staff, and in monitoring the security camera system.
Be knowledgeable of the services provided at the facility and be able to advise individuals who are making inquiries.
Respond to emergencies including Fire, Weather (Severe & Snowstorms), Power outages, Resident Elopement, 911 Calls following facility procedures.
Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
Adhere to all GLMC policies and procedures.